FAQs
Common questions
We've answered the questions we hear most often — from those new to mediation and those who've been through formal dispute processes before.
Still have questions?
Reach out via our contact form or email us directly. We offer a free introduction call to discuss your situation with no obligation.
Locations
Melbourne & Canberra for in-person sessions. All Australian states via secure online video.
About Adamond
How quickly can we arrange a session? +
Adamond is committed to quick engagement. We are often able to arrange sessions within the week we are contacted, provided both parties are willing to proceed with mediation.
Where are your sessions held? +
Adamond holds mediations online and in-person. Online mediations often have similar success to in-person sessions, and we can conduct them Australia-wide. Our mediators are physically located in Melbourne and Canberra, enabling in-person sessions around those locations.
Are your mediators independent and neutral? +
Adamond mediators are nationally accredited and subject to AMDRAS. We are bound to the AMDRAS Code of Ethics, which requires us to protect against procedural misuse, declare conflicts of interest, and avoid using information for personal gain.
About Mediation
What are the benefits of mediation? +
Mediation gives parties control over both the process and the outcome. It enables quick and mutually beneficial outcomes. It is flexible, confidential, and focused on resolving issues. Mediation can preserve relationships, reduce stress, and produce outcomes that are practical, creative, and tailored to participants' real interests. Because solutions are self-determined, agreements are more likely to be durable and followed through.
Can mediation resolve disputes quickly and cheaply? +
Mediation is typically far quicker and less expensive than litigation or formal complaints processes. Matters can often be scheduled promptly and resolved in a single session or over a small number of sessions. By focusing on interests and future outcomes, mediation avoids many of the delays, costs, and procedural complexity associated with adversarial processes.
Are mediation sessions confidential? +
Mediation is confidential, subject to certain legal exceptions. What is said during mediation cannot be used outside the process, and the mediator cannot be called as a witness. Confidentiality also applies to private sessions. This allows parties to speak openly, explore options, and negotiate without fear that discussions will later be used against them.
When is mediation not appropriate? +
Mediation may not be suitable where there is a serious risk of violence, coercion, or intimidation that cannot be safely managed. It may also not be suitable where a party lacks the capacity or authority to participate meaningfully. Suitability is assessed during the intake process.
What solutions can emerge from mediation? +
Mediation outcomes are not limited to legal remedies. Solutions may include practical arrangements, revised agreements, communication protocols, timelines, apologies, acknowledgements, or forward-looking plans. The flexibility of mediation allows outcomes that are realistic, creative, and aligned with the participants' needs.
